FREQUENTLY ASKED QUESTIONS

Of course! Most of our attendees have had zero experience but every single person has gone home with a beautiful and unique creation. Everyone is welcome!

We encourage younger people to come and learn silversmithing. However, anyone under the age of 16 will need to be accompanied by a booked adult and be under their supervision throughout the class. We have had young people as young as 13 participate in the ring making workshop, including the sawing and soldering.

This is definitely a possibility for the Wax Carving Workshops. However, please get in touch with a photo and rough design ideas to ensure you will be able to achieve your design during the workshop. Send us an email at info@osakanajewellery.com.

Yes you can for the Wax Carving Workshop! You can have your wax design cast in 9K, 14K, or 18K yellow or rose gold. You'll be provided with a quote and asked to pay a deposit before your design is cast.

Yes absolutely! Most of our private workshops have a minimum of 3 people. If you have a large group, we recommend the wax workshops. We can even come to you! Check out our Mobile Jewellery Workshop.

Yes! Our wax pendant workshops using soft wax can go mobile! So if you're based in Auckland and want us to come to you, check out our Mobile Jewellery Workshop.

In the silversmithing workshop, you'll be working directly with silver and learning all the basics of silversmithing (e.g., sawing, forming, texturing, soldering, and finishing). In the wax workshops, you'll be sculpting/carving your design out of wax, which will then be cast in silver/gold after the class.

You can definitely come alone to our scheduled workshops. In fact, most people who come to the scheduled workshops do, but they leave having made friends with like-minded makers! Of course, you are more than welcome to book as a group to the scheduled workshops too!

Absolutely! You can mold the wax into any shape you like. The casting will be an exact replica of your model (even the smallest of details!), so feel free to get creative!

No problem! You can upgrade to 9K yellow or rose gold when you complete the return form. Check your inbox after you submit the form and you'll be sent a link to upgrade your pendant.

Yes, the wax is safe for our young ones and pets. However, please ensure that they are fully supervised while making your impression as the wax balls can be a choking hazard.

Most babies will not develop proper fingerprints until around 12-18 months. However, we think that the tiny imprint of a newborn finger is just as special as a fingerprint!

Of course! We can stamp an initial on the back of the pendant for free. Let us know what you would like when you place your order.

The base kit doesn't include a chain. However, you can add one as an upgrade when you complete your return form.

Yes you can. Just press two fingers on each side simultaneously when taking your impressions.

Absolutely! Just send us a message (info@osakanajewellery.com) and we can discuss what it is you are after and work on creating something beautiful and special just for you!

Sterling silver does tarnish (just from the air and any moisture), so it's best to take off your jewellery before you shower or do the washing up, and keep it away from creams and perfumes. When you're not wearing it, best to keep it in a (preferably airtight) box and give it a polish with a polishing cloth at the first signs of tarnish. Storing with a silica sachet (like the ones you often get in food packets) helps to slow the process too.

Because each item is made to order, it will take around 1 week to make and dispatch. However, if you are after something by a certain date, get in touch at info@osakanajewellery.com and we'll try and sort something out for you.

Of course! All our items are packaged ready for gifting so you can send it directly to the recipient. If you would like a message to be included with the gift, just leave a comment at checkout and we'll will make sure to include it. Unless specified, if multiple items are ordered, they will come packaged together in one pouch. Please let us know if you would like them in separate pouches.

You will receive an email once your item has been dispatched. If you don't receive the item within 7 days for NZ and 15 days for the rest of the world, please send me an email at info@osakanajewellery.com and I will follow it up for you. For larger orders, tracked and insured shipping is recommended.

Please email me at info@osakanajewellery.com if you have an issue with the sizing of your ring and I will endeavour to resize your ring to the correct size. I try to ensure that each ring is made to the requested size, however sizes can feel different depending on the thickness of the ring. Thicker bands tend to feel a little smaller than thinner bands, so please bear that in mind when choosing your size. The cost of shipping for resizing will be at the cost of the customer. If you need help with figuring out your ring size, have a look here.

Returns and exchanges are accepted as we know that sometimes things change. Just send us an email (info@osakanajewellery.com)within 14 days of receiving the item and return the item to us unworn and in its original condition. We will issue a refund of the item minus the delivery cost, and return cost will be the responsibility of the customer. Bespoke and personalised pieces, and also earrings (due to hygiene/health reasons), cannot be accepted for return or exchange unless faulty.

Please send us an email immediately (info@osakanajewellery.com), and if possible, with a photo of the fault. We will be happy to make a new piece for you or offer a full refund. Just return the faulty item to us in its original condition/packaging, and we will cover the return postage.

If your order has not been dispatched, we may be able to make changes (depending on the nature of the request). Just send me an email (info@osakanajewellery.com) and I will get back to you.

Usually, it will not be possible to cancel your order and you will need to return the items for a refund. However, please send me an email (info@osakanajewellery.com) as I may be able to cancel your order if I have not started making the pieces.

The best way to find our your ring size is to measure your finger and use a conversion chart to find your size (you can find out more here). Cheap ring sizers are also available online. Just remember that rings can feel like slightly different sizes depending on the thickness of the band - thicker bands feel a little smaller than thinner bands.

We accept all major credit and debit cards and Afterpay.

We use recycled or ethically and sustainably sourced metals for all of our jewellery. This means you are supporting a sustainable practice, rather than the poorly controlled silver mining industry, which has devastating effects on people and the planet.

Every piece is made in Sarina's home workshop in Auckland.